Refund policy

This policy applies to professional engagements with Networking Cloud Tools for procurement trail reviews, supplier control assessments, purchase evidence packs, spend anomaly walkthroughs, and related advisory work described on this site. It does not cover products, subscriptions, or physical goods — we do not sell those.

How fees are agreed

Fees are set in a written engagement letter before work begins. Website prices are informational only. No payment is taken through this website. Invoices are issued according to the engagement letter (typically an initial deposit and a balance on delivery, or staged fees for longer reviews).

Eligibility for a full refund

If you cancel in writing before we have started substantive work (scoping calls and document requests alone do not count as substantive fieldwork), any deposit paid is refundable in full within fourteen (14) days of our confirmation of cancellation.

Partial refunds

If work has started — for example sampling has begun, interviews have been held, or draft findings exist — fees already earned for completed stages are non-refundable. Unused prepaid amounts for stages not yet commenced may be refunded proportionally, less a reasonable administration charge of up to 10% of the unused portion (capped at £150) to cover scheduling and file setup.

Non-refundable items

• Completed fieldwork days and delivered findings memoranda or evidence packs.
• Third-party costs we incurred with your prior written approval (for example specialist records retrieval).
• Time already booked for on-site or remote workshops that you cancel with less than five (5) working days’ notice, unless we successfully reassign that slot.

Cancellation and rescheduling

You may request cancellation or rescheduling by emailing trails@networkingcloudtools.digital. We will confirm the impact on fees in writing. Rescheduling with at least five working days’ notice is usually free of charge once; further moves may incur a rescheduling fee disclosed in advance.

Deposits

Where an engagement letter requires a deposit to reserve dates, that deposit is credited against the final fee. Deposits become subject to the partial-refund rules once substantive work starts.

No-shows

If your nominated contacts fail to attend an agreed workshop or walkthrough without at least two working days’ notice, that session may be charged as delivered. We will offer one alternative date within thirty days where diaries allow.

Work already started

Once we have begun testing transactions or assembling evidence folders, you remain responsible for fees covering work performed to the cancellation date, calculated on the stage or day rates in the engagement letter.

Refund process and timing

To request a refund, email trails@networkingcloudtools.digital with your organisation name, engagement reference, and reason. We confirm eligibility within five working days. Approved refunds are processed within fourteen (14) days to the original payment method (typically bank transfer). We do not issue cash refunds.

Exceptions

If we are unable to deliver the agreed scope for reasons solely within our control, you may choose a full refund of fees paid for undelivered work or a revised timetable at no extra charge. Statutory rights under UK consumer law are not affected where you contract as a consumer; most clients engage as businesses.

Contact

Refund and cancellation requests: trails@networkingcloudtools.digital, +44 079 6544 4952, 67 Fox Lane, Blofield, NR13 8YF, United Kingdom.